FAQS - Frequently Asked Questions
Please refer to the inclusions section of your activity to see everything that is included.
We request that the balance payment be made 28 days before your activity date. You just need to let us know your final numbers if they have changed at all. If they have changed please go to the ‘Change Booking’ page. If your numbers have not changed simply click on the ‘Pay Invoice’ button at the bottom of the invoice your were provided when you made your booking. This will then take you directly to the payment page for your booking.
We have changing facilities & showers on site, these are on a first come - first served basis.
We love kids, but I’m afraid we cannot allow anyone under the age of 18 to be on site, even if only spectating or being looked after. There are various elements that make the site unsuitable and also unsafe for children. We cannot allow babies or very young children on site, even if under total supervision. Sorry.
Please ensure everyone in your group has socks and trainers, these are a requirement to use the equipment. We recommend that you come dressed in clothing suitable for the weather conditions, especially if your event is outside.
We need to have an estimated group size when booking. Confirm your final group size at least 28 days before your activity date, when we will need to collect the balance payment. Please see ‘Balance Payment’ above.
Please refer to our contact page for details on directions & travel time.
Each event has differing durations, please refer to the activity page. Please note that these duration times will differ depending on your group size, and also possibly the groups abilities.
We have a limited selection of drinks and snacks available. I’m afraid there are no facilities or room for groups to bring their own picnics and eat them on-site, sorry.
We do not have a maximum group size, but would suggest contacting us if over 25 persons. Our minimum group size is generally based on 8 persons, depending on the activity.
We will normally keep you in your own group, but there maybe exceptions where groups maybe mixed together to ensure the overall group size is achieved to run the activity correctly.
Your group photos will be available after the event. You will receive an email from us after you visit, letting you know they are ready to laugh at! Sometimes this maybe a day or two at busy periods.
We are afraid we cannot allow any pregnant ladies to undertake the games for obvious reasons. It’s still great fun to join in with your group just spectating though.
Once a deposit payment has been made, this cannot be refunded.
Once the final balance payment has been made it cannot be refunded in whole or part.
It is recommended that you take travel insurance at the time of booking that may cover any losses made upon cancellation.
Please refer to our terms & conditions for more details.
We are unable to offer transport, but can recommend some companies for you. This will save you money booking it direct. Please see our transport page.
The activities will take place if it’s raining.
If the weather is very severe (i.e. Gales, snow etc), we will make a decision 24 hours prior to the activities taking place and contact you. A full refund will be issued in the unlikely event of a cancellation.
You must be over the age of 18 to compete in any of our activities. There is no upper age limit, and in fact many of the mums and grans have the time of their lives when taking part as many of our reviews mention.
Anybody participating in our activities must undergo a medical assessment if you are carrying an injury or medical condition.
We have a duty of care to all participants to ensure you do not exacerbate a pre-existing medical complaint. Please contact us before making full payment to discuss individual concerns.
Travel insurance is recommend to cover potential cancellation charges.
